DELIVERY

Overnight working day delivery for any satchels  (1-3 Kilo) within Australia (excluding remote/country areas). 

Bulk orders within Australia to be dispatched via Road Express.

​International orders are couriered with tracking efficiency for guaranteed and prompt delivery.


Please contact our Head Office to be advised of estimated delivery times and charges to your region.

RETURNS POLICY

Returns Policy is effective from date of purchases. 

Damage/Faults

  • The Purchaser is to carefully check products/goods for any damage/faults.

  • The Purchaser is to return to Go Girl Hair Extensions (GGHE) products/goods within five (5) working days from date received for inspection and assessment.

  • GGHE will replace products/goods deemed damaged/faulty after confirmation that all conditions have been met within the Return Policy Guidelines listed in this document.

  • No refunds are provided but we will provide an in-store credit for The Purchaser.

 

Chemical Processing

  • GGHE do not accept liability or return of human hair extensions that have been chemically processed in any way. This includes dying, colouring, bleaching, toning or perming.

  • If The Purchaser chooses to colour process human hair extensions we suggest undertaking a strand test before applying however this process is undertaken at The Purchaser’s own risk.

  • Synthetic Hair cannot be coloured under any circumstances.

 

Colour Match

  • Please choose GGHE human hair products carefully matching to the GGHE Colour Swatch as no exchange or refund is provided if The Purchaser or wearer change their mind or request colour swap.  Note: Australian Health Regulations do not permit “human products” from being returned for re-sale.

  • GGHE do not accept liability for incorrect colour matching for purchases using any other company’s colour swatch or charts.

  • Whilst GGHE make every effort to ensure exact colour match of human & synthetic hair products, slight variations in shade may exist which is beyond our control and globally experienced.

 

Maintenance

  • GGHE human hair products are sold on the condition that The Purchaser thoroughly washes for satisfaction and quality before being inserted into the wearer’s hair.

  • GGHE do not accept returns after the human or synthetic hair products have been inserted into the wearer’s hair.

  • GGHE strongly recommend XT GIRL HAIR CARE RANGE to The Purchaser and the wearer. XT Girl has been specially formulated with excellent results in maintaining human hair extensions in a soft and silky condition.

  • IMPORTANT NOTE: GGHE do not guarantee human hair products unless XT GIRL HAIR CARE RANGE are consistently purchased and used by the wearer. (XT Shampoo, XT Conditioner, XT One Minute Treatment, XT Serum & GGHE/XT Loop Brush).

  • GGHE do not accept liability unless a high quality synthetic hair care products are used on the synthetic hairpieces.  Contact GGHE Head Office for synthetic hair product information.

  • It is important for The Purchaser to check that the GGHE Synthetic product is from the “heat resistant range”.  Only these products are heat resistant up to 180 degrees when using heating tools.  Please refer to care instructions supplied with these product purchases.

  • The life of the extensions is dependent on how well the product is cared for.  Extremely important to follow the GGHE Care Instructions and continual use of the correct after care products. Daily activities and lifestyle are also factors in how long extensions will last.